What's Covered
Every 7FoldSofas sofa comes with a 30-day warranty covering manufacturing defects reported to us within 30 days of delivery — for example a frame joint that fails under normal domestic use, stitching that comes away, or a fault in the foam or fabric that was present when your sofa arrived.
Where a claim is covered, we'll arrange a repair or a replacement part at no cost to you.
How Long It Lasts
The warranty runs for 30 days from your delivery date, and is registered against your order automatically — there's nothing extra to sign up for. Please check your sofa over soon after it arrives so anything that isn't right can be raised within the 30 days.
What's Not Covered
- General wear and tear from everyday use, including cushion plumping
- Damage caused by pets, sun-fading, spills, or accidental damage
- Sofas used outside of normal domestic settings (e.g. commercial use)
- Fabric or colour variation between what's shown on screen and the delivered item
- Anything reported to us more than 30 days after delivery
How to Make a Claim
Email us within 30 days of delivery with your order number, a short description of the issue, and a few photos. We'll assess your claim and, where it's covered, arrange a repair or replacement part at no cost. If you're unsure whether something is covered, get in touch anyway — we'd rather take a look than have you assume the worst.
Your Statutory Rights
This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. Those rights are not limited to 30 days, and nothing on this page reduces them.